Refund Policy

Effective October 17, 2026

Free trial — nothing to cancel, nothing charged

Every claim after the first 1,000 begins with a 30-day free trial. No payment card is required to start it, and nothing is charged during it — no subscription is running yet, so there is nothing to cancel. If the trial ends and you don't subscribe, access simply pauses and you are charged nothing. Your first charge only happens if and when you choose to subscribe, at the moment you subscribe.

7-day refunds, no questions asked

If you are charged and change your mind, email us within 7 days of the charge and we will refund it in full, no questions asked and no forms to fill in. This applies to every charge, including renewals you forgot about — if a renewal charge is less than 7 days old, ask and it comes back.

After 7 days

Subscriptions can be cancelled at any time. Cancellation stops the next charge and your access continues to the end of the period you've already paid for. Charges older than 7 days are not refunded pro-rata, but if something went wrong on our side — a billing error, a duplicate charge, or the Service was unusable — contact us and we will make it right.

Founding Members

Founding Members are never charged, so there is nothing to refund.

How refunds are processed

Email [email protected] from (or quoting) your claim email address. Refunds are issued through Stripe to the original payment card. Stripe typically returns funds within 5–10 business days, depending on your bank.

How to cancel

Cancel from the account section of the extension or via the ExtensionPay customer portal linked there. Cancelling stops future charges immediately; you do not need to contact support to cancel.

Contact

Soldometer — [email protected]